{"id":1912,"date":"2026-01-21T20:05:02","date_gmt":"2026-01-21T18:05:02","guid":{"rendered":"https:\/\/leshotelborovoe.kz\/?page_id=1912"},"modified":"2026-03-24T17:47:49","modified_gmt":"2026-03-24T15:47:49","slug":"pravila-prozhivanija","status":"publish","type":"page","link":"https:\/\/leshotelborovoe.kz\/en\/pravila-prozhivanija\/","title":{"rendered":"Rules of residence"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1912\" class=\"elementor elementor-1912\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7adbf2d e-flex e-con-boxed e-con e-parent\" data-id=\"7adbf2d\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-991d0cf e-con-full e-flex e-con e-child\" data-id=\"991d0cf\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-880ef9e elementor-widget elementor-widget-heading\" data-id=\"880ef9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Rules of Stay for Guests and Visitors of the \u201cLES\u201d Hotel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7817bcd elementor-widget elementor-widget-text-editor\" data-id=\"7817bcd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Shchuchinsk, 2026<\/em><\/p><p>These Rules (hereinafter referred to as the \u201cRules\u201d) establish the procedures for Guests\u2019 stay at the \u201cLES\u201d Hotel and regulate the rights and responsibilities of Guests and the Hotel administration. These Rules are mandatory for all persons on the Hotel premises.<\/p><h2>1. General Provisions<\/h2><p><strong>1.1.<\/strong> This set of rules has been developed in accordance with the International Hotel Rules dated November 2, 1981, the Civil Code of the Republic of Kazakhstan (General and Special Parts), the Law of the Republic of Kazakhstan No. 640-XII dated June 5, 1991 \u201cOn Consumer Protection\u201d, the Rules for the Provision of Hotel Services in the Republic of Kazakhstan approved by the Government Resolution No. 366 dated April 24, 2008, as well as other regulatory legal acts of the Republic of Kazakhstan.<\/p><p><strong>1.2.<\/strong> IE \u2018Abdullaev Kanat Mustafayevich\u2019 shall have the right to unilaterally make amendments and\/or additions to these Rules, including their annexes, at any time.\nThe administration shall notify guests of such changes by posting the updated version of the Rules at the reception desk and on the official website of the Hotel.<\/p><p><strong>1.3.<\/strong> By entering the hotel premises, the Guest is deemed to have been informed of the video surveillance and consents to the processing of personal data within the limits established by the legislation of the Republic of Kazakhstan.<\/p><p><strong>1.4.<\/strong> The following key terms are used in these Rules:<\/p><ul><li><strong>1.4.1.<\/strong> <strong>Administration<\/strong> \u2013 staff of the individual entrepreneur \u201cAbdullaev Kanat Mustafaevich\u201d performing managerial and representative functions.<\/li><li><strong>1.4.2.<\/strong> <strong>Reservation<\/strong> - a service for reserving accommodation with a guarantee of providing it to the Guest under agreed conditions;<\/li><li><strong>1.4.3.<\/strong> <strong>Guest Registration Form<\/strong> - a document completed by the Guest upon check-in, containing personal data and information required for registration of stay at the hotel;<\/li><li><strong>1.4.4.<\/strong> <strong>Additional Services<\/strong> - catering services, household services and other services provided to the Guest on a paid or free-of-charge basis;<\/li><li><strong>1.4.5.<\/strong> <strong>Check-in \/ Accommodation<\/strong> - the procedure starting from the moment the keys are handed over to the Guest, including familiarization with the accommodation conditions, house rules and fire safety requirements, until the actual placement in the accommodation (room);<\/li><li><strong>1.4.6.<\/strong> <strong>Guest \u2014 consumer<\/strong> - an individual or legal entity that orders and\/or uses services;<\/li><li><strong>1.4.7.<\/strong> <strong>Reception<\/strong> - the front desk for guest check-in and accommodation services;<\/li><li><strong>1.4.8.<\/strong> <strong>Performer \/ Contractor<\/strong> - IE \u201cAbdullaev Kanat Mustafayevich\u201d.<\/li><\/ul><p><strong>1.5.<\/strong> Hotel services are provided on the basis of a public offer. The payment of a prepayment and\/or actual check-in to the hotel shall constitute the Guest\u2019s acceptance of these Rules and the conclusion of a hotel services agreement.<\/p><p><strong>1.6.<\/strong> These Rules, the list of services, the price list for services, information on the form and procedure of payment, as well as information on the storage of belongings are available at the reception desk.<\/p><p><strong>1.7.<\/strong> The book of comments and suggestions is available at the reception desk.<\/p><h2>2. Services, Accommodation Rules, Restrictions and Prohibitions<\/h2><p><strong>2.1. Provision of accommodation units (rooms) for temporary stay<\/strong><\/p><p><strong>2.1.1.<\/strong> The Service Provider offers short-term or long-term accommodation to Guests for the period specified in the application or reservation.\nThe Service Provider\u2019s reservation department processes received booking requests and enters them into the property management system.\nA booking confirmation is sent to the Guest.<\/p><p><strong>2.1.2.<\/strong> The room reservation service is available from 09:00 to 23:00.<\/p><p><strong>2.1.3.<\/strong> Guest check-in is carried out from 09:00 to 23:00.<\/p><p><strong>2.1.4.<\/strong> Reservation is possible subject to the availability of the required number of vacant rooms of the requested category for the relevant period.<\/p><p><strong>2.1.5.<\/strong> Reservations are made via telephone or at the reception desk.\nThe booking request shall include the following information: full name of the Guests, check-in\/check-out date and time, number and category of accommodation units, as well as payment guarantee for the stay.<\/p><p><strong>2.1.6.<\/strong> Any changes, amendments, rescheduling or cancellation of a reservation must be made no later than 48 hours prior to the reservation date.<\/p><p><strong>2.1.7.<\/strong> Reservations at the \u201cLES\u201d hotel are made on a prepayment basis.\nA reservation shall be considered confirmed only after a prepayment of 50% of the total accommodation cost has been made.\nThe prepayment invoice is issued remotely via Kaspi Bank only.<\/p><p><strong>2.1.8.<\/strong> Rescheduling of the stay is permitted no more than twice per reservation and must be made no later than 48 hours prior to the check-in date, subject to availability of accommodation units (rooms).<\/p><p><strong>2.1.9.<\/strong> In case of no-show or cancellation less than 48 hours prior to the check-in date, the prepayment made shall be non-refundable.\nIn case of timely cancellation (no later than 48 hours prior to check-in), the refund conditions shall be determined in accordance with the cancellation policy effective at the time of booking.<\/p><p><strong>2.1.10. Force majeure (road traffic restrictions).<\/strong> In the event of official restriction or closure of roads, confirmed by authorized state authorities (the Ministry of Emergency Situations and other competent services), preventing the Guest from arriving at the Hotel, the following conditions shall apply:<\/p><ul><li>If road traffic is restored before 13:00 on the check-in date, rescheduling of the reservation or refund of the prepayment will not be provided.<\/li><li>If road traffic remains closed after 13:00 on the check-in date, the reservation will be rescheduled to another available date without penalties.\nSuch rescheduling shall be made based on prior agreement between the parties.\nTraffic restrictions or road closures shall be confirmed by official information from authorized state authorities.<\/li><li>If the Guest is unable to arrive at the Hotel due to health reasons, they must provide official confirmation (e.g., a medical certificate) to justify the absence.\nOtherwise, the payment retention conditions shall apply in accordance with the applicable booking policy.<\/li><\/ul><p><strong>2.1.11.<\/strong> Independent stay at the Hotel is permitted only for persons who have reached the age of 18.\nMinor Guests are accommodated only when accompanied by their parents (adoptive parents, guardians) or legal representatives.<\/p><p><strong>2.1.12.<\/strong> At the Guest\u2019s request, the Service Provider shall provide the following services free of charge: calling an ambulance and other emergency services, use of a first aid kit, and delivery of correspondence addressed to the Guest to the room.<\/p><p><strong>2.2. Accommodation Procedure \/ Check-in<\/strong><\/p><p><strong>2.2.1.<\/strong> To complete the check-in process, the Guest fills out the Guest Registration Form (Appendix No. 2) and signs it, thereby confirming the conclusion of the agreement between the Service Provider and the Guest, as well as acknowledging and agreeing to the Hotel\u2019s accommodation rules, including Appendix No. 1 \u201cPenalties and Compensation for Violation of Accommodation Rules\u201d.<\/p><p><strong>2.2.2.<\/strong> During the check-in process, the hotel administrator provides the Guest with an electronic room key and familiarizes them with the hotel\u2019s accommodation rules and fire safety requirements.<\/p><p><strong>2.2.3.<\/strong> Accommodation of an additional Guest is provided without an extra bed.\nAn additional fee applies for meals and a one-time SPA visit:<\/p><ul><li>including breakfast \u2014 15,000 tenge per person per night;<\/li><li>including full board \u2014 25,000 tenge per person per night.<\/li><\/ul><p>\u00a0<\/p><p><strong>2.2.4.<\/strong> The administration ensures that the Guest may stay at the Hotel only for the paid period.\nUpon expiration of the agreed period of stay, the Guest must vacate the room.\nGuests wishing to extend their stay must inform the reception desk and, subject to availability of accommodation units (rooms) and prior agreement with the administrator, may extend their stay upon additional payment.<\/p><p><strong>2.2.5.<\/strong> In case of early departure after check-in:<\/p><ul><li>if the Guest checks out within 1 (one) hour from the moment of check-in, 30% of the paid accommodation cost shall be retained;<\/li><li>if the Guest checks out after 3 (three) hours from the moment of check-in, 50% of the paid accommodation cost shall be retained.<\/li><\/ul><p>\u00a0<\/p><p><strong>2.2.6.<\/strong> If the Guest fails to vacate the room after the \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 check-out time and does not respond, the front office staff shall have the right to attempt to contact the Guest by phone.\nIf there is no response, the hotel employee shall make a repeated notification by knocking on the room door.\nIn the absence of any response from the Guest, the room may be opened using a master key in the presence of at least two hotel employees (a front office staff member and a security representative or other authorized employee) in order to ensure safety and check the condition of the room.<\/p><h2>3. Payment for Hotel Services<\/h2><p><strong>3.1.<\/strong> Payment for hotel services shall be made in the national currency of the Republic of Kazakhstan \u2014 tenge (KZT).\nCash, bank cards, as well as non-cash payments by bank transfer to the hotel\u2019s settlement account are accepted.\nPayments via transfer are not accepted.<\/p><p><strong>3.2.<\/strong> Prices for hotel services are indicated in the price list at the reception desk.<\/p><p><strong>3.3.<\/strong> Check-in time is 15:00, and check-out time (departure from the house\/room) is 12:00 on the following day.<\/p><p><strong>3.4.<\/strong> Cost of accommodation for an additional person:\nChildren from 0 to 5 years old (inclusive) are accommodated free of charge without an extra bed (breakfast included).\nAccommodation of children over 5 years old and adults is subject to agreement with the reservation department.<\/p><p><strong>3.5.<\/strong> The Hotel applies seasonal pricing and service provision (periods of high occupancy).\nPrices are formed based on dynamic pricing, taking into account the balance of supply and demand at a given point in time.\nThe applicable rate may change several times a day depending on fluctuations in demand.<\/p><p><strong>3.6.<\/strong> The Hotel accepts its own issued gift certificates as a method of payment for accommodation.\nThe certificate is valid for 2 (two) months from the date of purchase and is not subject to exchange for cash or extension of its validity period.\nPartial use of the certificate is allowed: the remaining balance after accommodation may be used to pay for additional services (bathhouse and minibar).\nPartial use is not allowed.<\/p><p><strong>3.7.<\/strong> The Hotel applies a discount system in accordance with the terms of promotions, special pricing offers, or service packages introduced by the Hotel.\nDiscounts are not cumulative.<\/p><p><strong>3.8. Confirmation of Payment for Accommodation.<\/strong> Confirmation of payment for accommodation is provided to Guests only on business days from 09:00 to 18:00.\nAn electronic fiscal receipt generated through a web-based cash register is used as proof of payment and is sent to the Guest via email or messenger (WhatsApp).<\/p><h2>4. Rules of Stay at the Hotel<\/h2><p><strong>4.1.<\/strong> Guests are checked in after payment for accommodation, unless otherwise agreed between the Hotel and the Guest.<\/p><p><strong>4.2.<\/strong> Guests may use all hotel facilities in accordance with the established rules, operating hours, and terms of use.<\/p><p><strong>4.3.<\/strong> Bringing outside food and beverages (both alcoholic and non-alcoholic) onto the hotel premises is not permitted, except for baby food for children under 5 years old.<\/p><p><strong>4.4.<\/strong> If the Guest has allergies or medical recommendations that prevent them from consuming the meals offered by the hotel, they must notify the hotel in advance and provide relevant supporting documentation.<\/p><p><strong>4.5.<\/strong> Upon check-out, the Guest must return the room and the electronic key to the reception and settle all charges for the main and additional services in full.<\/p><p><strong>4.6.<\/strong> The Hotel has the right to refuse entry to persons under the influence of alcohol, narcotics, or other substances.<\/p><p><strong>4.7.<\/strong> The Guest is responsible for ensuring that invited persons leave on time.\nInvited persons may stay in the room from 07:00 to 23:00 upon the Guest\u2019s invitation.\nFor an invited person to remain in the room after 23:00 (subject to availability), their stay must be registered in accordance with these Rules.<\/p><p><strong>4.8.<\/strong> Guests and invited persons are required to treat the Hotel\u2019s property and equipment with care, maintain cleanliness and order, and comply with the hotel\u2019s accommodation rules, fire safety requirements, and public order regulations.<\/p><p><strong>4.9.<\/strong> Being on the hotel premises without clothing, in swimwear, in guest bathrobes, or (for men) bare-chested is not permitted, except within the SPA area.<\/p><p><strong>4.10.<\/strong> When using the SPA area and bathhouse, Guests are required to comply with the relevant rules posted at the SPA reception and within the bathhouse.\nThe administration reserves the right to refuse service in case of violation of these rules.<\/p><p><strong>4.11.<\/strong> During their stay, Guests are expected to observe moral and ethical standards, refrain from excessive alcohol consumption and the use of offensive language in public areas, comply with the hotel\u2019s rules of conduct, and not insult or offend other guests or staff by words or actions while on the hotel premises.<\/p><p><strong>4.12. Smoking of Hookah and Tobacco Products<\/strong><\/p><ul><li><strong>4.12.1.<\/strong> Smoking hookah is prohibited on the hotel premises.<\/li><li><strong>4.12.2.<\/strong> Smoking of tobacco products is permitted only in designated areas and on house terraces.\nElectronic cigarettes may be used only in open areas and are not permitted in enclosed spaces.<\/li><li><strong>4.12.3.<\/strong> In case of violation of the smoking rules, compensation for damages shall be charged in accordance with the Price List (Appendix No. 1).<\/li><li><strong>4.12.4.<\/strong> If, after the Guest\u2019s departure, a persistent smell of tobacco smoke or hookah is detected in the room (accommodation unit), the Hotel reserves the right to charge compensation for additional cleaning and treatment of the premises in accordance with the Price List (Appendix No. 1).<\/li><\/ul><p><strong>4.13.<\/strong> Lighting fires and cooking barbecue on the hotel premises is strictly prohibited in accordance with fire safety regulations.\nIn case of violation, compensation for the damage caused shall be charged in accordance with the Price List (Appendix No. 1).<\/p><p><strong>4.14.<\/strong> From 23:00 to 09:00, Guests are required to maintain silence and not disturb other hotel guests.\nNoise after 23:00 is prohibited in accordance with the legislation of the Republic of Kazakhstan.\nViolation of public order may result in administrative liability.<\/p><p><strong>4.15.<\/strong> From 23:00 to 09:00, the use of audio equipment, speakers, and other sound-producing devices on open terraces is prohibited.<\/p><p><strong>4.16.<\/strong> Bringing and using personal quad bikes, snowmobiles, and other motorized vehicles on the hotel premises is prohibited.\nBicycles are also not allowed, as there are no specially \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u043d\u044b\u0445 paths for their safe use on the premises.<\/p><p><strong>4.17.<\/strong> Pets are not allowed at the hotel.<\/p><p><strong>4.18.<\/strong> Children are allowed to walk on the hotel premises, as well as in the forest adjacent to the hotel, only when accompanied by their parents, adoptive parents, guardians, or legal representatives.\nThe accompanying adults are responsible for the life, health, and behavior of minors.<\/p><p><strong>4.19.<\/strong> The use of fireworks, pyrotechnics, candles, and other open flames on the hotel premises and in rooms is strictly prohibited.\nIn case of violation, compensation for damages shall be charged in accordance with the Price List (Appendix No. 1).<\/p><p><strong>4.20.<\/strong> Swimming in the pond on the hotel premises is strictly prohibited.<\/p><p><strong>4.21.<\/strong> Organizing loud parties without prior approval from the administration is not permitted.<\/p><p><strong>4.22.<\/strong> The use of personal sports equipment (such as badminton rackets, footballs, volleyballs, basketballs, and skis) is permitted on the hotel premises.<\/p><p><strong>4.23.<\/strong> A leisure area (including horse riding, sleigh rides, zipline, tubing, rope park, archery, and a shooting range) is located on the hotel premises.\nThese services are provided by an independent entrepreneur under a lease agreement.<\/p><p>Services in the specified area are provided by the lessee under its own rules, tariffs, and terms.\nThe Hotel is not the provider of these services and does not participate in their organization, provision, or payment.\nThe lessee is responsible for the quality and safety of the services, compliance with usage rules, and any risks associated with their use, while the Guest uses such services at their own risk.<\/p><p><strong>4.24.<\/strong> The use of drones on the hotel premises is permitted provided that the laws of the Republic of Kazakhstan and safety requirements are complied with, and that the rights and privacy of other guests are not violated.<\/p><p><strong>4.25. Preservation of Property and Greenery<\/strong><\/p><p>The Guest is required to treat the Hotel\u2019s property with care, including buildings, structures, rooms, equipment, furniture, small architectural elements, landscaping features, as well as greenery (trees, shrubs, lawns, and flowers).<\/p><p>It is prohibited to:<\/p><ul><li>to break, damage, or uproot plants and greenery;<\/li><li>to walk on, sit on, or place objects on lawns and flowerbeds;<\/li><li>to use landscaping elements and hotel property for purposes other than their intended use;<\/li><li>to intentionally or negligently damage the Hotel\u2019s property.<\/li><\/ul><p>In the event of damage, deterioration, or destruction of the Hotel\u2019s property and\/or greenery, the Guest shall compensate for the damage in full in accordance with the Hotel\u2019s Price List (Appendix No. 1).<\/p><p><strong>4.26.<\/strong> In the event of an emergency (fire, smoke, natural events, or other safety threats), the Guest must immediately follow the instructions of hotel staff and emergency service representatives.<\/p><p><strong>4.27.<\/strong> The restaurant coat area operates on a self-service basis. Guests place their outerwear themselves.\nThe Hotel is not responsible for cash, documents, or other valuables left in clothing pockets or personal bags.\nVideo surveillance is in operation in the coat area.<\/p><p><strong>4.28. In order to ensure order and safety at the Hotel, the following is prohibited:<\/strong><\/p><ul><li><strong>4.28.1.<\/strong> It is prohibited to hand over the room key and guest card to third parties.\nThe Guest is responsible, in accordance with applicable law, for the actions of invited persons, including any damage caused to the Hotel or other guests.<\/li><li><strong>4.28.2.<\/strong> It is prohibited to store bulky items, as well as flammable, explosive, toxic, or narcotic materials and substances in the room.<\/li><li><strong>4.28.3.<\/strong> It is prohibited to rearrange or remove furniture, bedding, bathrobes, disposable slippers, or any other items from the room.<\/li><li><strong>4.28.4.<\/strong> Taking food out of the restaurant during breakfast is not permitted.\nFood delivery to rooms and the bathhouse is subject to an additional service charge of 15% of the order value.<\/li><\/ul><p><strong>4.29. Room Cleaning and Service<\/strong><\/p><ul><li><strong>4.29.1.<\/strong> Wet cleaning of rooms is carried out daily after 16:00, starting from the day following check-in.<\/li><li><strong>4.29.2.<\/strong> Bed linen is changed once every three days, and towels are provided upon the Guest\u2019s request.<\/li><li><strong>4.29.3.<\/strong> Additional cleaning or linen replacement is available upon the Guest\u2019s request at the reception.<\/li><\/ul><h2>5. Guest Responsibility<\/h2><p><strong>5.1.<\/strong> For any violation of the rules set forth in this document, the Guest shall be subject to fines and compensation in the amounts specified in Appendix No. 1.<\/p><p><strong>5.2.<\/strong> In the event of a Guest violating the Hotel\u2019s rules, the administration has the right to refuse the Guest further stay on the Hotel premises in accordance with the laws of the Republic of Kazakhstan, with a formal report of the violation prepared and, if necessary, the competent authorities notified.<\/p><p><strong>5.3.<\/strong> In the event that services are refused to a Guest whose stay has been terminated, refunds for paid but unused accommodation services shall be made in accordance with the laws of the Republic of Kazakhstan.<\/p><p><strong>5.4.<\/strong> In the event of damage, deterioration, or loss of the Hotel\u2019s property due to the Guest\u2019s fault, the Guest shall compensate for the damage in full.<\/p><p>If the restoration of damaged property is technically impossible or economically impractical, the Guest shall compensate its value at the market price at the time of the damage or in the amount specified in the Hotel\u2019s Price List (Appendix No. 1).<\/p><p>The fact and nature of the damage shall be recorded in a Property Damage Report (Appendix No. 3) prepared by a representative of the Hotel.<\/p><p>The value of the property and the amount of compensation shall be determined in accordance with Appendix No. 1 to these Rules.<\/p><p><strong>5.5.<\/strong> The Hotel does not engage in medical activities and does not provide medical services, nor does it supply medications upon the Guests\u2019 request.<\/p><p>A first aid kit, equipped with pre-medical supplies and dressing materials, is available at the Hotel\u2019s reception and SPA area.<\/p><p>If necessary, Hotel staff will assist in summoning emergency medical services.<\/p><p><strong>5.6. Stay at the Forest Hotel<\/strong><\/p><p>The Hotel is located in a natural forest area. Wild or domestic animals may appear on the premises and adjacent areas.\nGuests are required to:<\/p><ul><li>not to approach animals or attempt to feed them;<\/li><li>to observe safety precautions while walking on the premises.<\/li><\/ul><p>The Hotel administration takes all possible measures to ensure the safety of Guests; however, it does not bear full responsibility for the consequences of interactions with animals resulting from Guests\u2019 failure to follow the rules.\nGuests who violate these rules are responsible for their actions.<\/p><h2>6. Rights and Responsibilities of the Hotel Administration<\/h2><p><strong>6.1.<\/strong> The Hotel is obliged to inform Guests at check-in about the main and additional services provided, as well as the form and procedure of their payment.<\/p><p><strong>6.2.<\/strong> The Hotel is obliged to display the rules for the provision of hotel services, the price list of rooms and other services in a clearly visible place and to provide them upon the Guests\u2019 request.<\/p><p><strong>6.3.<\/strong> The Hotel has the right to refuse accommodation to the following persons:<\/p><ul><li><strong>6.3.1.<\/strong> persons who have not made payment;<\/li><li><strong>6.3.2.<\/strong> persons who do not agree with the terms of accommodation or stay at the Hotel;<\/li><li><strong>6.3.3.<\/strong> persons who violate public order;<\/li><li><strong>6.3.4.<\/strong> persons under the influence of alcohol or narcotics;<\/li><li><strong>6.3.5.<\/strong> persons whose actions pose a threat to the safety of Guests, staff, or Hotel property.<\/li><\/ul><p><strong>6.4.<\/strong> The Hotel ensures full compliance of the services provided with sanitary and epidemiological standards and other regulatory requirements.<\/p><p><strong>6.5.<\/strong> The Hotel ensures the confidentiality of information regarding Guests and visitors of the Hotel.<\/p><p><strong>6.6.<\/strong> The Hotel undertakes to respond promptly to the Guest\u2019s requests for the elimination of inconveniences or malfunctions in rooms or houses.<\/p><p><strong>6.7.<\/strong> If it becomes necessary to carry out emergency repair, sanitary-epidemiological, or other measures in the room occupied by the Guest, which cause a threat or hinder its normal (quality and safe) use, the Hotel has the right to replace the room and require the immediate vacating of the previously occupied room by the Guest.<\/p><h2>7. Forgotten Items<\/h2><p><strong>7.1.<\/strong> All items forgotten by Guests on the Hotel premises shall be handed over by the staff who found them to the reception. At the reception, items are stored in a designated locker for 2 (two) weeks from the date of handover. After this period, the Hotel is not responsible for their safekeeping or return.<\/p><h2>8. Complaints and Dispute Resolution Procedure<\/h2><p><strong>8.1. Resolution of Issues on the Spot.<\/strong> In the event of any disputes regarding the quality of service, the Guest shall contact the reception administrator.<\/p><p><strong>8.2. Written Complaints.<\/strong> If the issue cannot be resolved on-site, the Guest may submit their requests in writing in the comments and suggestions book located at the reception desk.<\/p><p><strong>8.3. Timeframes and Review.<\/strong> The Hotel administration strives to remedy identified deficiencies on-site. If it is not possible to remedy them, the complaint shall be reviewed in accordance with the laws of the Republic of Kazakhstan.<\/p><p><strong>8.4. Amicable Resolution.<\/strong> All issues not regulated by the Hotel rules shall be resolved by the parties amicably.<\/p><h2>9. Conclusion<\/h2><p><strong>9.1.<\/strong> These Rules are mandatory for all Guests and visitors of the Hotel. Any issues not regulated by these Rules shall be resolved in accordance with the laws of the Republic of Kazakhstan. The Hotel administration reserves the right to amend the Rules at any time without prior notice, provided that the requirements of applicable legislation are observed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041f\u0440\u0430\u0432\u0438\u043b\u0430 \u043f\u0440\u043e\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0434\u043b\u044f \u0433\u043e\u0441\u0442\u0435\u0439 \u0438 \u043f\u043e\u0441\u0435\u0442\u0438\u0442\u0435\u043b\u0435\u0439 \u043e\u0442\u0435\u043b\u044f \u00ab\u041b\u0415\u0421\u00bb \u0433. \u0429\u0443\u0447\u0438\u043d\u0441\u043a, 2026 \u0433. \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0438\u0435 \u041f\u0440\u0430\u0432\u0438\u043b\u0430 \u0438 \u0440\u0430\u0441\u043f\u043e\u0440\u044f\u0434\u043e\u043a \u0434\u043b\u044f \u0433\u043e\u0441\u0442\u0435\u0439 (\u0434\u0430\u043b\u0435\u0435 \u2014 \u041f\u0440\u0430\u0432\u0438\u043b\u0430) \u0443\u0441\u0442\u0430\u043d\u0430\u0432\u043b\u0438\u0432\u0430\u044e\u0442 \u043f\u043e\u0440\u044f\u0434\u043e\u043a \u043f\u0440\u0435\u0431\u044b\u0432\u0430\u043d\u0438\u044f \u0433\u043e\u0441\u0442\u0435\u0439 \u043d\u0430 \u0442\u0435\u0440\u0440\u0438\u0442\u043e\u0440\u0438\u0438 \u043e\u0442\u0435\u043b\u044f \u00ab\u041b\u0415\u0421\u00bb, \u0440\u0435\u0433\u0443\u043b\u0438\u0440\u0443\u044e\u0442 \u043f\u0440\u0430\u0432\u0430 \u0438 \u043e\u0431\u044f\u0437\u0430\u043d\u043d\u043e\u0441\u0442\u0438 \u0433\u043e\u0441\u0442\u0435\u0439 \u0438 \u0430\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u0438. \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0438\u0435 \u041f\u0440\u0430\u0432\u0438\u043b\u0430 \u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u043d\u044b \u0434\u043b\u044f \u0432\u0441\u0435\u0445 \u043b\u0438\u0446, \u043d\u0430\u0445\u043e\u0434\u044f\u0449\u0438\u0445\u0441\u044f \u043d\u0430 \u0442\u0435\u0440\u0440\u0438\u0442\u043e\u0440\u0438\u0438 \u043e\u0442\u0435\u043b\u044f. 1. \u041e\u0431\u0449\u0438\u0435 \u043f\u043e\u043b\u043e\u0436\u0435\u043d\u0438\u044f 1.1. \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0438\u0435 \u043f\u0440\u0430\u0432\u0438\u043b\u0430 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u044b \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0430\u043d\u0438\u0438 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1912","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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